Defining and Monitoring KPIs
It ensures that the organization's performance goals are determined, KPIs are defined and measurement mechanisms are established. KPIs (Key Performance Indicators) monitor and evaluate critical performance factors to help the business make the right decisions to achieve its goals.
Features
- Determining KPIs
- Defining Target Values
- Identifying Data Sources
- Dynamic KPI Monitoring
Determining KPIs
Performance criteria that need to be measured in line with business goals are determined. These criteria include important metrics such as production efficiency, sales volume, and customer satisfaction. Each KPI plays a critical role in achieving the organization's strategic goals and is supported by specific data for accurate measurement. For example, the KPI used for production efficiency may indicate the rate of error-free products or production speed.
Defining Target Values
Target values for KPIs are determined to define measurement criteria for successful results. These targets clearly indicate the level of success the organization wants to achieve. Target values set specific boundaries for high performance and help managers evaluate progress. For example, a target of over 90% customer satisfaction may be targeted.
Defining Data Sources
The data sources required for calculating KPIs are integrated. This ensures that data is captured and used accurately and up-to-date. Data sources can be obtained from various systems such as ERP, CRM, IoT devices, sales data. The integrated data forms the basis for accurate measurement of KPIs.
Dynamic KPI Monitoring
KPI changes, trends over time and current status analysis are monitored via dashboards. This allows managers to continuously monitor the performance of the organization. KPIs can be monitored with visual tools and updated instantly, providing quick feedback on how close or far away targets are being achieved. This monitoring plays a major role in making strategic decisions.