Failure Request Pool and Prioritization

In order for businesses to effectively manage their maintenance processes, it is of great importance that all failure requests are collected in a single center and evaluated in order of priority. Konektom ERP Failure Request Pool and Prioritization Module allows all incoming maintenance requests to be viewed on a central screen, sorted according to their urgency, and critical failures to be intervened with priority.

Features

•   Request Pool
•   Urgency Assessment
•   Prioritization by Category

Request Pool
All failure and maintenance requests created through the system are collected in a central pool and displayed on a single screen. Users can easily track failures in specific date ranges, specific departments or specific equipment by filtering the request list. In this way, maintenance teams can evaluate current requests more quickly and the routing process becomes easier.

Urgency Assessment
The system automatically assigns high priority to critical failures by analyzing incoming failure notifications. Automatic notifications are sent to maintenance teams for serious failures that stop production, pose a security risk or are recurring. In this way, vital maintenance requests are processed without delay.

Prioritization by Category
Failures are prioritized by classifying them according to whether they pose a security risk, directly affect production, or disrupt operational processes. Security-related failures are immediately processed, while low-priority failures are included in planned maintenance processes. In this way, maintenance teams use their time more efficiently and ensure that business processes continue uninterrupted.

Approval Processes

In order to manage failure requests quickly and accurately, it is of great importance for the maintenance team to check and confirm the requests and follow the approval process. The Confirmation Process and Approval Mechanism ensures that the maintenance teams examine the incoming failure requests in detail and evaluate their technical suitability, that the approved requests are directed to the relevant teams and that the completed requests are closed through the system.

Features

•   Preliminary Review
•   Approval Processes
•   Status Updates

Preliminary Review
The maintenance team evaluates the created fault request and checks its technical suitability. Requests containing incomplete information or misdirected requests are forwarded to the user with feedback for correction. Filtering unnecessary requests optimizes the time management of maintenance teams and increases operational efficiency.

Approval Processes
Fault requests are processed after being reviewed and approved by authorized persons. The approval process can be operated manually or automatically according to the company's maintenance policies. In this way, unnecessary workload of the maintenance team is reduced and important faults can be intervened more quickly.

Status Updates
The progress of the request can be instantly updated in the system and followed by the relevant teams and managers. Users can view the stage of the request and are informed about the process. Records of each stage can be stored in the system and used for maintenance analysis.

Automatic Routing and Team Assignment

It is critical for businesses to ensure operational continuity that failure and maintenance requests are processed quickly, directed to the right team, and completed within the specified timeframes. Konektom ERP Automatic Routing and Team Assignment Module automatically analyzes failure requests in the system, directs them to the relevant maintenance team, and accelerates processes by determining solution times appropriate to service levels.

Features

•   Automatic Assignment
•   SLA Based Routing
•   Authorization and User Roles

Automatic Assignment
The system automatically determines and directs the most appropriate maintenance team according to the type of incoming failure requests. Requests in different categories such as electrical, mechanical, software or hydraulic are assigned to the relevant expert teams, thus reducing the intervention time.

SLA-Based Routing
Resolution times are determined in line with the agreed service levels (SLA) and requests are managed in accordance with these times. For example, for a critical production line failure, priority is assigned to the maintenance team within the specified resolution time and delays are monitored by the system.

Authorization and User Roles
Special authorization can be made for different departments and user groups. Faults occurring in a specific section can be viewed only by authorized users assigned to that section and approval processes can be defined. Thus, system security is increased by ensuring authorization management in maintenance processes.

Troubleshooting and Request Closing

In order for the fault management process to be completed successfully, the maintenance operations performed must be recorded completely and the request must be closed appropriately. Fault and Maintenance Request Management The Request Closing feature allows the maintenance team to record the operations performed in detail in the system, track the spare parts used, and manage the confirmation process that the fault has been completely fixed.

Features

•   Maintenance Team Procedures
•   Parts Replacement and Usage Record
•   Confirmed Request Closure

Maintenance Team Procedures
All repair and maintenance operations performed by the maintenance team are recorded in detail in the system. Operations performed, equipment used, labor time spent and intervention methods are reported, allowing analysis of maintenance processes.

Parts Replacement and Usage Recording
Spare parts and consumables used during a failure are recorded in the system. Stock management is optimized by updating the replaced parts in the inventory. At the same time, the system makes recommendations for frequently replaced parts, helping to better plan maintenance processes.

Confirmed Request Closure
When the fault is fixed, the maintenance team records the completion of the operation in the system and the request closure process is initiated. The unit that opened the request approves that the fault has been fixed after reviewing the operation. After the approval process is completed, the request is closed and maintenance records can be archived and used for reporting.

Demand Analysis and Performance Reporting

In order to effectively carry out maintenance and fault management, past faults must be analyzed, team performance must be evaluated and costs must be detailed. The Fault and Maintenance Request Management Reporting Module helps to increase operational efficiency and develop preventive maintenance strategies by comprehensively analyzing all maintenance and fault requests.

Features

•   Failure Analysis Reports
•   Performance Evaluation
•   Root Cause Analysis (RCA)
•   Fault Type and Location Based Reports
•   SLA Compliance Reports
•   Team Performance Reports
•   Cost Analysis

Fault Analysis Reports
All faults and maintenance requests recorded on the system are analyzed to determine the most frequently encountered faults, average solution times and problematic equipment. Fault rates are reduced by developing maintenance strategies for recurring problems.

Performance Evaluation
The effectiveness of maintenance processes is analyzed by measuring the maintenance team's response times, request completion rates, and response times to faults. Thus, improvement efforts can be made to increase the team's efficiency.

Root Cause Analysis (RCA)
The root causes of frequently occurring failures are analyzed and preventive maintenance processes are developed. By determining the root causes of the problems, strategies are created to extend equipment life and reduce the frequency of failures.

Failure Type and Location Based Reports
Detailed reports are provided on which equipment and production areas the most failures occur. Regional analyses enable businesses to identify their weak points and make more effective maintenance plans.

SLA Compliance Reports
The time taken to meet fault and maintenance requests in accordance with service level agreements (SLA) is measured. Delayed requests are analyzed and necessary actions are taken to increase SLA performance.

Team Performance Reports
Requests completed by the maintenance team, average response time and intervention times are analyzed in the system to evaluate individual and team performance. Thus, workforce optimization is provided in maintenance processes.

Cost Analysis
The costs of the maintenance operations performed are reported in detail, and material, labor and operational expenses are analyzed. Unnecessary expenses are identified, allowing the maintenance budget to be managed more efficiently.